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Admin

Heavy data entry, will be inputting data for wine club. calling on members to update cc's and address/contact info. answering phone, customer inquiries. Knowledge of wine, must enjoy wine. Ability to up-sell to customers.?

Wants someone very organized and potential for wine club commissions.

8:30am to 5pm, with Wed/Thur off with experience?in Vin65. MS office a must

Great Benefits and?401K.?

Job Description
We are currently seeking someone exceptional to assist with Wine Club and Administrative needs. The ideal person for the job will be a problem solver with excellent communication skills and impeccable attention to detail. He/she will have previous experience working in an office environment, performing administrative tasks and providing exceptional customer service.
Daily Responsibilities
?? Support the Hospitality & Wine Club Manager as needed for events.
?? Ensure all members receive return communication within 24 hours (business day) of contact.
?? Management of multiple email boxes.
?? Field Phone calls, complete requests, reply to voicemails and make reservations.
?? Accurately entering and maintaining membership profiles.
?? Assisting with overseeing orders in Shipcompliant.
?? Maintain up-to-date consumer database - Update credit card information, billing or shipping addresses, membership upgrade or cancellation.
?? Credit Card Retrieval for Wine Club.
?? Updating and calling Will Call List.
?? Tracking and redirecting shipments through UPS.
?? When necessary pack orders with low inventory.
?? Overseeing Donation process - Respond to all donation requests; process regrets letters and complete paperwork and bills of lading for approved donations.
?? Ordering office supplies.
Job Requirements: Professional appearance, positive attitude, and great communications skills are required.
Skills: Must have excellent written and verbal communication skills. Team player dedicated to providing exceptional customer service. Independently motivated to recognize and resolve issues as they arise.?
Knowledge: Exhibit significant understanding, desire and ability to image, promote, and sell our wines.
Physical: Ability and desire to work extended hours, including evenings, weekends and holidays if required. Ability to lift 50 lbs
Other: Must be at least 21 years of age, and possess a valid driver?s license.?
Desired Experience: Using Word, Excel, Outlook. Previous experience with Wine Club, selling and restaurant/wine experience are a plus. Familiarity with POS system software.


 

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